Sofia Hernandez
Chief Customer Officer at Suzy
“Joel has been instrumental to Suzy’s ability to understand the needs of DIY insights… and then dramatically exceed them!”
Reed Hastings
CEO of Netflix
“Joel’s leadership enabled our entire organization to understand, appreciate, and act with the customer at the core of our decision making.”
Michele Chambers Turner
General Manager of Nest
“Joel is excellent at unlocking customer insights and their needs, and helping the entire firm adopt and enthusiastically embrace a true customer centric culture.”
Prashant Agarwal
Head of Digital Marketing, AIA
“If you’re looking to change your team, division, or your entire company to be more in tune with your market – customers, partners, competitors – you owe it to yourself to talk to The Mier Practice.”
Ed Robinson
President and COO, AAG
“Joel helped me and my leadership team grasp what it means to deeply understand customers and helped us in creating a truly customer focused, human-designed CX that accelerates our growth goals.”
Paul Jaglowski
CEO of FeedTrail
“Joel has been invaluable in helping FeedTrail’s leaders establish the customer centric DNA required to make it the best company it can be- rapid growth, highly delighted customers, and an unbelievable future!”
Asha Chaudhary
CEO, Jaipur Living
“Joel was critical in helping us identify and define what marketing needed to be to support our aggressive growth goals.”
Doug Burns
Chief Operating Officer, Natural Retreats
“In less than one year, Joel unlocked the true potential of the marketing organization, resulting in a better culture of communications, collaboration, and planning as well as a 10-fold increase in ROI for marketing spend.”
