Getting an outside perspective can sometimes be the “jump start” a firm needs. The Mier Practice can evaluate your organization with a comprehensive and objective assessment of where it’s at on the customer centricity spectrum and identify what needs to be done to improve.
How well do you understand your customers’ journeys? Do you know where the pain points are as well as areas of over investment? Do you not only collect the necessary input from them but do you distribute it broadly, assess it accurately, and utilize it to make optimum decisions?
And from a leadership perspective, is your executive team providing the right example to your organization or letting personal biases get in the way of your firm’s growth?
We will take an objective and measured assessment and map out the steps you need to take.
Journeys start with a single step. Give us a call and take your first step.